University of Hawaiʻi’s Endeavor Towards Better Digital Accessibility

May 17, 2022, 2:00-3:00 pm PDT

Access the presentation slides


Please join this discussion on the University of Hawaiʻi’s journey to improve the institution’s digital accessibility program. The discussion will focus on the institution’s experience working with the Office for Civil Rights, and how that has helped to shape the current state of their program.

Learning Outcomes

At the end of this session, learners will be able to:

  • Understand one institution’s experience working through the OCR process to resolve a digital accessibility complaint.
  • Understand a voluntary resolution agreement (VRA), and how it provides a means to resolve a digital accessibility complaint.
  • Identify and understand the specific outcomes for an institution’s developed accessibility program, including the implementation of accessibility guidelines to ensure the institution’s accessibility compliance moving forward, and regular engagements with institutional community members to promote digital accessibility and available resources.


Mitchell Ochi, Director of Client Service and Operations Center, University of Hawai’i

Mitchell Ochi is the Client Service and Operations Center Director for Information Technology Services at the University of Hawaiʻi. He has been working at the University of Hawaiʻi since 2003, with his current areas of responsibility including the University of Hawaiʻi’s systemwide 24/7 Help Desk and Operations Center, general desktop support for the departments at the flagship campus (Mānoa), Google Workspace domain administration, identity management support, and coordination of the technology resources for the institutional digital accessibility program. Mitch is an NWACC Leadership Development Program Fellow, part of the program’s first ever cohort in 2014-2015.